Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Last Updated: August 21, 2025

1. Agreement to Terms

This document constitutes a legally binding agreement ("Agreement") between you ("you", "User") and 8Levate Ltd. ("8Levate", "we", "us", "our"), a company registered in England and Wales. These Terms and Conditions ("Terms") govern your access to and use of our website located at 8levate.co.uk (the "Site") and all related AI-powered career services (collectively, the "Service").

By creating an account, making a purchase, or otherwise using the Service, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you are prohibited from using the Service.

These Terms apply to:

  • Individual Users: Individuals using the Service for personal, non-commercial purposes ("B2C").
  • Business Clients: Companies or organisations purchasing the Service for commercial use or on behalf of their employees/clients ("B2B").

2. The Service

8Levate provides an AI-driven platform designed to analyse resumes, cover letters, and other career-related documents to provide feedback, optimisation insights, and suggestions. The Service is an informational tool and does not guarantee employment, interviews, or any specific career outcome.

3. User Accounts

To access the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the confidentiality and security of your password and account credentials.
  • Accept full responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorised use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or engage in any activity that we deem harmful to the Service or other users.

4. Fees, Payment, and Subscriptions

4.1. Merchant of Record

All payments for our Service are handled by our Merchant of Record, Paddle.com Market Ltd ("Paddle"). Paddle is the legal reseller of the 8Levate Service.

4.2. The Transaction

By making a purchase, you are entering into a direct payment agreement with Paddle. Your purchase and payment data will be provided to Paddle and will be subject to Paddle's own Terms and Conditions and Privacy Policy, which you should review. 8Levate is not a party to your payment transaction with Paddle.

4.3. Subscriptions and Billing

The Service is offered on a subscription basis (e.g., monthly, annually). The fees are stated on our Site. Paddle will process your payment and manage your subscription billing. To ensure uninterrupted service, your subscription will automatically renew at the end of each billing period unless you cancel it. You can manage your subscription and cancel the renewal through the billing portal provided by Paddle or via your account settings.

4.4. Taxes

The prices listed on our Site are inclusive of any applicable sales taxes (like VAT). Our Merchant of Record, Paddle, is responsible for calculating, collecting, and remitting all taxes to the relevant tax authorities.

4.5. Price Changes

We reserve the right to change our subscription fees. We will provide you with at least thirty (30) days' prior notice of any price changes.

5. Cancellation and Refund Policy

OUR POLICY IS DESIGNED TO BE TRANSPARENT. ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

5.1. For Individual Users (B2C): Statutory Cooling-Off Period

Our Service provides immediate access to digital content. In accordance with the Consumer Contracts Regulations 2013, by purchasing a subscription, you give your express consent to the immediate performance of the contract and acknowledge that you will lose your 14-day statutory right to cancel once the service has begun. Your agreement to this waiver is a precondition to using the Service.

5.2. For All Users (B2C and B2B): General Policy

All transactions are processed through our Merchant of Record, Paddle.com, and are subject to their terms. All payments for subscriptions are non-refundable. We do not provide refunds or credits for any partial subscription periods, unused accounts, or if you are unsatisfied with the Service after purchase. You may cancel your subscription's automatic renewal at any time. Your cancellation will take effect at the end of your current paid billing period, and you will retain full access to the Service until that date.

6. Intellectual Property Rights

Our Property: The Service, including its software, AI models, algorithms, text, graphics, logos, and overall design, is the exclusive property of 8Levate Ltd. and its licensors, protected by copyright, trademark, and other intellectual property laws.

Your Content: You retain all ownership rights to the content you upload (your "User Content"). You grant 8Levate a limited, worldwide, non-exclusive, royalty-free license to use, process, and display your User Content solely for the purpose of providing and improving the Service.

Feedback: If you provide us with any ideas, suggestions, or feedback regarding the Service ("Feedback"), you grant us the full, perpetual, and irrevocable right to use, implement, and commercialise such Feedback without any obligation for acknowledgment or compensation to you.

7. Acceptable Use

You agree not to use the Service to:

  • Engage in any unlawful activity or for any purpose prohibited by these Terms.
  • Reverse-engineer, decompile, disassemble, or attempt to discover the source code of our software or AI models.
  • Scrape, copy, or resell any part of our Service or its data without our express written permission.
  • Upload any material that is fraudulent, defamatory, or infringes upon the intellectual property rights of others.
  • Interfere with the proper functioning of the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, 8LEVATE LTD. EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT THE AI-GENERATED SUGGESTIONS WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU USE THE SERVICE AT YOUR OWN RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL 8LEVATE LTD., ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU PAID TO US IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED POUNDS STERLING (£100.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless 8Levate Ltd. and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; or (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in London, England to resolve any legal matter arising from these Terms.

12. General Provisions

Changes to Terms: We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Site. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and 8Levate Ltd. regarding your use of the Service.

13. Contact Information

If you have any questions about these Terms, please contact us at: info@8levate.co.uk

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